Please read these Terms and Conditions carefully before using our platform. By accessing or using HotelioRooms, you agree to be bound by these terms. These terms govern your use of our services, bookings, payments, and all related activities on our platform.
Our Platform is the property of HOTELIO and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited license to access our Platform to enjoy personal, non-commercial use of our Services in accordance with these Terms. Except for this limited license, we do not grant you any other rights or licenses with respect to our Platform. Any rights or licenses not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Platform is intended only for personal, non-commercial use.
You will not use the Platform for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Platform and/or its content to:
1.3 If, based on your user pattern, Hotelio suspects that you have performed any of the prohibited activities under these Terms, Hotelio has the right to block your user account or deny your entitlement to any benefits under a loyalty program or Promotions (as defined below).
2.1 In the course of using our Platform, you may need to register and maintain a user account with us ("HOTELIO'S Account"). When you register a Hotelio Account with us, you agree to provide and maintain true, current and complete information during registration. When selecting a username, you agree not to select or use as a username the name of another person with the intent to impersonate, or a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorisation. 2.2 You are responsible for maintaining the confidentiality of the information and password associated with your Hotelio Account, and for all activities occurring under your Hotelio Account including all charges incurred. Hotelio shall be entitled to consider any person who gains access to the Platform and Services using your Hotelio Account log-in details as an individual acting upon your authorisation, without any further inquiry or investigation. Where applicable, references to your use and/or access of the Platform and Services shall be deemed to include the use and/or access of the Platform and Services by an individual authorised by you. Notwithstanding this, Hotelio shall be entitled at our own discretion to decline to act or refrain from acting promptly upon any instructions from your Hotelio Account and to investigate or verify the authenticity, the authority or the identity of such persons effecting the instructions or the authenticity, accuracy and completeness of the instruction. You must immediately notify us of any unauthorised use of your Hotelio Account, password or any other breach of security. 2.3 We will not be liable for any loss or damage arising from your failure to comply with this clause 2. To the maximum extent permitted by applicable law, we may at our sole discretion refuse registration of an Hotelio Account or cancel an existing Hotelio Account without prior notice or liability. 2.4 We also reserve the right to bar or block Users from and/or to partially or fully restrict their access to, whether or not with an Hotelio Account, our Platform on a permanent or temporary basis, at our discretion. If you are blocked, you agree not to attempt to use our Platform under any other name or through any other User.
3.1 We make no guarantees as to the authenticity, accuracy or completeness of any Content on our Platform, including Content provided by other Users or our Travel Suppliers. The displayed prices for our Travel Products are dynamic and can change during or after your search. Once you have a Confirmed Booking, as defined further below, subsequent changes in displayed prices will not affect the price of your booking. All information about Travel Products on our Platform, including but not limited to any ratings (aside from star ratings for Accommodations as set out in clause 16), rankings and reviews, is provided to us by the corresponding Travel Suppliers of such Travel Products, or their respective representatives including their distributors, channel managers and partners. We also make no guarantees that the Content available on our Platform has not been altered through technical defects or by unauthorised third parties. 3.2 All Content accessed by you using our Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstance shall Hotelio be liable in any way for any loss or damage of any kind incurred in connection with the use of or exposure to any Content accessed on our Platform, including but not limited to any errors or omissions, or any additions, removals, or modifications that we make on our Platform. We make no guarantee that our Platform will always be available or uninterrupted. We will not be liable to you for any loss or damage resulting from any unavailability or interruption of our Platform or Services. 3.3 Our Platform does not constitute and should not be regarded as a recommendation or endorsement of any Travel Product and/or Travel Supplier listed on our Platform. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status, features, or adequacy of any Travel Product and Travel Supplier listed on our Platform. We may from time to time offer certain programs under which Travel Suppliers may improve their Travel Product's visibility on our Platform, including but not limited to through sponsored listings. Such Travel Product listings will be marked or contain wording for clarity.
4.1 To the extent that our Platform allows you to post, upload, transmit or otherwise make available any Content, including but not limited to your review of any Travel Product ("User Content"), you agree that:
4.2 For the avoidance of doubt, we reserve the right, in our sole discretion, to remove User Content in accordance with the Guest Review Guidelines and/or which, in our opinion, is in violation of these Terms or any applicable law or may cause harm to us, other Users or third parties. We will notify you of the reason/s for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for us or our Partners; (b) would compromise an investigation or the integrity or operation of the Platform; or (c) would cause harm to any User, other third party, us or our Partners.
6.1 The terms in this Section B apply to Hotelio's provision of its Travel Product booking facilitation-related Services through the Platform. Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner's platform, please refer to that Partner's respective terms and conditions of use and privacy policy instead as these will govern the relation between you and that Partner. For the avoidance of doubt, where the Travel Product is provided by a Partner, your booking through the Platform is an offer to book a reservation (e.g., for Accommodations, or Flights you are making a request to book a reservation with the Partner that is subject to acceptance by the Partner before it becomes a binding transaction) at the price listed on the Platform for such Travel Product on such other terms and conditions notified to you by the Partner at the time of booking, which shall become a binding contract when your booking is accepted by the Partner and will be subject to the Partner's terms and conditions. Where applicable, the Partner will indicate the acceptance of such Travel Product booking via an e-mail confirmation to you. In these cases, we will provide your payment information to the relevant Partner to process your payment and confirm your booking. The Partner reserves the right to reject bookings as set out in their terms and conditions. 6.2 Unless otherwise stated, all of our Travel Product booking facilitation-related Services are provided by Houda Carjour Tourism Pvt. Ltd., which is a private limited liability company, incorporated under the laws of India's The Ministry of Corporate Affairs(MCA) Companies Act 2013, having its registered address at Ward no.8, Mundera Bazaar, Chauri Chaura Gorakhpur Uttar Pradesh, INDIA-226016 and is registered with The Ministry of Corporate Affairs(MCA) INDIA under company registration number U79110UP2023PTC182097. 6.3 Please note that Hotelio does not organize any ground transportation. Where ground transportation is offered, this can be organized by and offered by or on behalf of the Travel Supplier or a Partner, not Hotelio. Hotelio does not assume any liability for the quality, safety, frequency, or service levels of such transportation services. Where your Confirmed Booking includes a self-transfer, you are responsible for the transfer and, subject to the terms of the www.hoteliorooms.com Guarantee (if available), Hotelio does not assume any liability in relation to the self-transfer. Please verify with Customer Service which extra fees are (not) included for self-transfers and ground transportation.
7.1 When making a booking for any Travel Product through our Platform, that booking is made directly with the Travel Supplier(s) named on the booking page. Our Platform only acts as a facilitator of such bookings. We do not provide, own or control any of the Travel Products that you can access through our Platform and we have no obligation to provide or operate the Travel Products. The Travel Products are owned, controlled or made available by the Travel Suppliers either directly or as an agent. The Travel Suppliers are responsible for their respective Travel Products. Your interaction with any Travel Supplier through our Platform is at your own risk. Hotelio does not bear any responsibility should anything go wrong during your travel or your use of the Travel Product. 7.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept ("Payment Instrument") will be required in order to make a booking for a Travel Product through our Platform. 7.3 When you submit a booking through our Platform, you make an offer to book the specified Travel Product(s) subject to these Terms ("Booking Request"). The Travel Product shall be supplied by the Travel Supplier to you and the terms and conditions applicable to that Travel Product shall be between you and the Travel Supplier and shall be a separate binding contract pursuant to these Terms between you and the relevant Travel Supplier once accepted by such Travel Supplier, communicated to Hotelio, and subsequently communicated to you via a confirmation email from Hotelio ("Confirmed Booking"). You acknowledge that the "thank you page" shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by Hotelio for processing. 7.4 In some cases, we may provide you with a confirmation number in the confirmation email ("Booking Confirmation Number"). Depending on the policy of the Travel Supplier, the confirmation may also contain a voucher for redemption ("Booking Voucher"). Neither we nor the Travel Supplier will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed. 7.5 The relevant Travel Supplier(s) may impose additional terms and conditions, rules and restrictions (each a "Travel Supplier Terms") that will be applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. You will be provided with the name of each Travel Supplier and in some cases, the applicable Travel Supplier Terms or a link to their Travel Supplier Terms, during the booking process. As the Travel Supplier Terms applicable for each Travel Product may vary, you should ensure that you fully understand and accept all of the applicable Travel Supplier Terms before completing your booking. If you are booking on behalf of other persons, you are required to ensure that they are aware of and agree to the applicable Travel Supplier Terms. If you fail to comply with the Travel Supplier Terms, the Travel Supplier has a right to refuse or cancel your booking without offering any refunds. For enquiries about the Travel Supplier's products and services or its Travel Supplier Terms, please contact the Travel Supplier directly. 7.6 Except where prohibited by local law, Hotelio has the right to reject any Booking Request, and cancel any Confirmed Booking, including on behalf of the Travel Supplier, or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance with our Refund Policy unless:
8.1 Currency selection and effects The Platform allows you to make bookings with Travel Suppliers around the world. Due to our international user base and the global nature of our listings, certain options are available to you to choose the currency displayed to you on the Platform ("Display Currency") and to choose for the currency in which you are charged for a booking ("Charge Currency"). Your default Display Currency is based on your IP address. You can select your preferred Display Currency by clicking the currency code (e.g. USD, AUD) shown in the top right corner of any page, or in Account Settings. Before you select your Charge Currency on the booking form/confirmation page, the Platform shows you estimated prices of your booking in your Display Currency for your convenient reference only. Where relevant, Hotelio uses the then-current Bloomberg Generic Composite Rate to calculate those estimated prices of your booking. The price you pay for a booking will depend on your selected booking type, Payment Instrument, Display Currency, Charge Currency, and any applicable credits and discounts, among other things. Hotelio determines your default Charge Currency based on the default currency of the Payment Instrument details that you enter on the booking form/confirmation page. You are also provided the option to set your Charge Currency as the currency that the Travel Supplier uses for its Travel Product listings with Hotelio ("Product Currency"). 8.2 Charges for Taxes and Fees 8.2.1 When browsing Travel Products on our Platform, the Display Price is generally exclusive of taxes and service fees unless otherwise expressly stated. 8.2.2 In connection with facilitating your booking, the charge to your Payment Instrument may include an amount for charges, taxes and fees ("Taxes and Fees") unless indicated otherwise, which may include bank and credit card fees and charges where this is available or known to us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount Hotelio pays the Travel Supplier and the location and type of the Travel Supplier and/or Travel Product and may include a fee that Hotelio retains. In relation to Flights or Accommodations, these Taxes and Fees may include a fee for the facilitation services provided by Hotelio in relation to your Booking ("Hotelio Booking Fee"). Except where expressly prohibited by law, the Hotelio Booking Fee is non-refundable. 8.2.3 In relation to Flights and Accommodations, these Taxes and Fees include an estimated amount to recover the amount Hotelio pays on your behalf to the relevant Travel Supplier(s) in connection with your booking for taxes owed by the respective Travel Supplier(s), or Hotelio as the case may be, in respect of their service to you, including, without limitation, sales and use tax, occupancy tax, room tax, departure, airport use, terminal, aviation security, aviation insurance and fuel surcharges and taxes, sales tax, service tax, excise tax, value added tax, goods and services tax, consumption tax and/or other similar taxes. 8.2.4 For bookings involving Travel Products located in certain jurisdictions, the Taxes and Fees amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the relevant Travel Supplier, or Hotelio as the case may be. 8.2.5 In certain jurisdictions, the Taxes and Fees amount paid to the Travel Supplier on your behalf in connection with your reservation may vary from the Taxes and Fees amount Hotelio estimates and includes in the charge to you. The balance of the (estimated) charge for Taxes and Fees, if any, is a fee Hotelio may retain as part of the compensation: (a) in relation to any Flight component of your booking, as our handling fee for the services provided by Hotelio to you in respect of such Flight(s); (b) in relation to any Accommodation (as applicable depending on the jurisdiction), as our fee for the services provided by Hotelio to you in respect of such Accommodation. 8.2.6 You are fully responsible for all taxes, charges, fees, duties and assessments arising out of the use of this Platform. While we aim to provide customers with the total price of each booking on the Platform, there is a chance that a government-imposed tax may be added or increased after the booking is purchased. If this occurs, by accepting these Terms, you agree to pay the new or higher government-imposed tax, where not prohibited by law. 8.2.7 Except as otherwise described in these Terms, Hotelio is not the vendor collecting and remitting taxes to the applicable tax authorities, unless otherwise required by law or where Hotelio is required to collect and remit taxes on behalf of the Travel Suppliers. The relevant Travel Suppliers, as vendors, include all known applicable taxes in the amount displayed as the total price of your booking and Hotelio pays over such amounts on your behalf directly to the vendors or directly to the relevant tax authority where required by law. Hotelio is not a co-vendor associated with the vendors with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes may vary depending on various factors such as location, type of service etc. 8.2.8 Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner's platform, calculation of applicable taxes and fees will be set out in such Partner's terms and conditions. 8.3 Electronically Supplied Services Hotelio may provide additional services independent of, in addition to, or ancillary to the Services and the services offered by the Travel Suppliers ("Electronically Supplied Services" or "ESS"). For these ESS, we may request a service fee in consideration thereof, upon your acceptance of these ESS and subject to specific terms and conditions you may agree to for obtaining such ESS. For sake of clarity, such ESS fee if charged by Hotelio will be over and above the amount you may be charged by the Travel Suppliers for availing the services offered by the Travel Suppliers.
9.1 You authorize Hotelio or another Hotelio Group entity to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request. Upon receipt of your payments by Hotelio for Confirmed Bookings, your obligation to the Travel Supplier for that amount is extinguished. 9.2 We reserve the right to cancel your booking, including on behalf of the Travel Supplier, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason. 9.3 Local tax invoices may be obtained from the Travel Supplier offering the Travel Product to you. Where specifically required by law, Hotelio may provide a tax invoice to you. 9.4 For a variety of reasons, payment on our Platform may fail. In such cases, Hotelio will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance with our Refund Policy. If you have any questions, please contact Customer Service.
10.1 If you wish to review, adjust or cancel your reservation, please follow the instructions in the confirmation email, use our self-service tool, or contact Customer Service. 10.2 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and Travel Supplier Terms, including any additional fees that may be imposed by the Travel Supplier. You should read our Refund Policy, the cancellation and no-show policies of the relevant Travel Supplier(s), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable. 10.3 Without prejudice to clause 10.2, HOTELIO reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Platform.
11.1 When you submit a Booking Request, you represent and warrant to HOTELIO that:
11.2 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to HOTELIO and acknowledge that HOTELIO may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Platform.
12.1 HOTELIO may support promotional rates, vouchers, discounts, promo codes and special offers ("Promotions") and "HOTELIO COIN" from time to time. Unless expressly stated otherwise, Promotions may not be combined with other Promotions and/or loyalty programs. Promotions are subject to further rules and special conditions which will be posted on our Platform, as may be amended by HOTELIO from time to time. Promotions cannot be redeemed, exchanged or refunded for cash, credit, or other products. Some Promotions may only be available in certain territories or for residents of certain territories and may exclude certain types of Travel Products and may be subject to additional terms and conditions. While discount amounts for promo codes may vary, the value of the discount will be clearly displayed within the price breakdown. 12.2 Where you have a promo code, or voucher, if it is not automatically applied, you must apply it at the payment page in order to apply it to your booking. Unless expressly stated otherwise, Promotions will not apply to the local taxes, service fees and additional charges of your booking. 12.3 HOTELIO reserves the right to stop the use of any Promotion for any reason. In case of any dispute relating to Promotions, HOTELIO's decision shall be final.
14.1 It is your responsibility to ensure that you satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, HOTELIO recommends that you review travel prohibitions, warnings, announcements and advisories and verify with the appropriate consulate prior to booking and again before departure. It is your responsibility to ensure that you are either insured by your own insurance company, or by the Travel Suppliers who may provide insurance coverage. HOTELIO takes no responsibility in the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy prior to departure. 14.2 By displaying Travel Products in or to particular destinations, HOTELIO does not represent or warrant that travel to such points is advisable or risk-free and HOTELIO shall not be held liable for damages or losses that may result from travel to such destinations. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.
14.1 We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, your Booking Request will be cancelled because it is incomplete, and any amounts charged will be refunded. It is possible that a Travel Product becomes unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge and agree that HOTELIO shall not be held liable in such circumstances. 14.2 If you suspect an unauthorized or fraudulent booking was made using your Payment Instrument via HOTELIO, please contact Customer Service immediately. You should also contact your bank or Payment Instrument issuer immediately upon becoming aware of such unauthorized use.
21.1 Hotelio reserves the right to modify these Terms at any time. Acceptance: By booking accommodation with Hotelio, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
22.1 Star or other denoted ratings ("star ratings") may be displayed for some Accommodations on our Platform. Such star ratings are based on information we have received from the relevant Travel Suppliers and are provided for your information only. HOTELIO does not independently verify such star ratings and makes no representation that these ratings are or will be consistent with ratings on other websites and platforms. Without prejudice to the generality of clause 3.1, HOTELIO makes no guarantees or representations about the facilities, amenities, services, quality, comfort or any other features of any Accommodation based on the star ratings.
23.1 We strive to have the most competitive prices and we want you to pay the lowest price possible for your stay at an Accommodation. 23.2 Should you find your Confirmed Booking Accommodation, with the same booking specifications and conditions, at a lower price on the internet after you have made a booking through us, you may submit a claim to us in accordance with the terms of our Best Price Guarantee. If we determine that your claim meets the requirements of our Best Price Guarantee, we will match the difference between the price offered on our Platform and the lower price in accordance with the terms and conditions of the Best Price Guarantee. This clause does not apply to any bookings made using the services of a Partner. 23.3 In addition to the above, to fetch the best price, you allow HOTELIO to exercise, at our sole discretion, but without any obligation whatsoever, re-book the same room type, with the same benefits (insofar as it satisfies the conditions above), if available at a cheaper price and reimburse you the savings in HOTELIO COIN to your HOTELIO account.
24.1 To the extent that your Confirmed Booking includes any Flight(s), you acknowledge that the Travel Supplier and/or relevant airline or airlines may reschedule or cancel such Flights in accordance with the Travel Supplier Terms. HOTELIO is not responsible for changes to the scheduled operation of the Flights, including delayed or cancelled Flights, and any failure by the Travel Supplier to provide.
25.1 We may offer fares that are a combination of one-way and/or return Flight segments that could involve different airlines. In processing your combined Flight booking, it is possible that certain Flight segments will be confirmed and other Flight segments for the same journey cannot be booked (or may be cancelled or significantly changed after booking). You acknowledge that each Flight segment in a combined journey is a separate flight booking. You will not be allowed to modify or cancel the confirmed Flight segments for free, even if other Flight segments for the same journey are not successfully booked. All Flight bookings are subject to terms and conditions that may vary based on the travel origin/destination, including policies on Flight booking changes and fees, cancellations, and refunds for individual or combined Flights/segments. Changes to one Flight may not automatically be applied to the other Flight segments, which may need to be changed individually. This may result in separate fees and charges to change each segment, including the HOTELIO Booking Fees. You may require evidence of a return or onward travel for international flights. If the bookings of all Flight segments will be confirmed, you will receive a single booking confirmation for the whole journey. The fee HOTELIO retains as part of the compensation for its Services and to cover the costs of booking or facilitating your reservation, is calculated based on the whole journey at the time of booking.
26.1 Without prejudice to the generality of clause 7.5 above, you agree to be bound by the terms and conditions of carriage of the airline(s) issuing the tickets for any Flight component of your Confirmed Booking. Such terms and conditions may include restrictions in relation to payment, refunds, cancellation, reservation modification, scheduled times and dates, liability, and fare restrictions and conditions. There may also be prohibitions on "point-beyond", "hidden-city", or "back-to-back" tickets and other bookings which include segments which you do not intend to use, on use of flight coupons out of sequence, and on buying a return ticket when you only intend to travel one-way. You understand that any violation of any terms and conditions of the airline, including purchase conditions, could result in cancellation of your Flight(s), being denied access to your Flight(s), or forfeiting any payments made for Flight(s). We may also charge you for any costs and penalties incurred as a result of such violation. We recommend that you read the refund, cancellation and no-show policies applicable to your Flight(s) carefully prior to making your booking, including where the airline changes or cancels your Flight booking. 26.2 Sometimes, cheaper fares are available on the Platform for the same Flight, for the same Flight segment(s) on the same date, at the same time and on the same airline, however, these cheaper fares may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the fare and rate details thoroughly for any such conditions prior to making your booking. Different tickets on the same airline for the same Flight may carry different restrictions or include different services. 26.3 Airlines may require you to pay additional fees at the airport for certain services and/or if you exceed certain limits as dictated by the airline, including free or included pieces or weight of your baggage, seat selection, meals and priority boarding. While we provide some details of what is included in your ticket for your Flight, this is not a substitute for, or summary of, the airline terms and conditions and you should ensure to review these separately.
27.1 Please note that all prices for Flights on the Platform are for your Flight reservation only and are for the requested flights and for the number of people indicated, unless indicated otherwise. The Flight reservations rates are displayed per person. We may also charge booking for certain types of bookings during or after the Booking is made. These will be displayed in the booking form and on the confirmation screen as an HOTELIO Booking Fee.
28.1 HOTELIO offers the "Price Alerts" feature on our Platform in relation to certain Travel Products. Where available, you may set the Price Alerts feature to alert you through your selected communication channel about certain price changes to the relevant Travel Product during a specified time period. 28.2 You are responsible for updating your Price Alerts settings. Price Alerts within your settings will continue to be sent to you even if you make a booking for that Travel Product or any other Travel Product until you change your Price Alert settings. Opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us. You may opt out of receiving Price Alerts at any time by clicking on the 'turn off price alerts' or a similar message found in the Price Alerts sent to you. For more information on this, please see our Privacy Policy.
29.1 HOTELIO's "HOTELIOWALLET" program allows you to collect points with certain third-party loyalty programs where available in respect of certain Travel Products. HOTELIO does not apply an additional charge to your booking amount in order for you to collect the third-party loyalty program points. You are responsible for selecting and inputting the correct third-party loyalty program details in order to collect such points. The Hoteliowallet program is subject to the terms and conditions of the Hoteliowallet. All participating third-party loyalty programs are operated by third parties and HOTELIO shall not be liable for any losses, claims or damages suffered in connection with such loyalty programs.
30.1 For information regarding our treatment of your personal data, please review our current Privacy Policy, which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance with our Privacy Policy.
Hotelio respects the intellectual property rights of others and requests that users do the same. Notice and Take Down Procedure If you believe your work has been copied in a way that constitutes copyright infringement, please provide Hotelio's copyright agent with the following information:
Hotelio's copyright agent can be reached at: info@hoteliorooms.com
If you receive a notification of claimed infringement, you may file a counter-notification with Hotelio's copyright agent. The counter-notification must contain:
Please note that under applicable laws, persons who knowingly materially misrepresent copyright infringement may be liable for damages.
33.1 Hotelio reserves the right to terminate access to the platform for repeat infringers.
34.1 Hotelio is not liable for user-generated content or copyright infringement.
35.1 The default ranking for Accommodations is based on an automated algorithm that may be subject to periodic updates or amendments. This ranking considers multiple factors that include, but are not limited to, the following: • Availability • Promotions and rates • Historical popularity • Money earned by HOTELIO • Conversion (the ratio of bookings to Platform visits) • Sales of room nights • Cancellations • Quality of content • Guest review scores • Star ratings 35.2 Accommodation Travel Suppliers have various opportunities, such as the Preferred Partner program or sponsored listings (i.e., pay for prime positioning in search results), to improve their visibility on the Platform. All such listings will be clearly marked and/or contain additional messaging to note their participation.
If you need any clarification or support you can reach us at: